Support Levels
Resolution
Every minute of IT downtime costs your business productivity and revenue. Whether it's a simple issue or a complex failure, fast and reliable support is critical.
Fixence Technology Solutions provides multi-tier technical support — combining a responsive helpdesk with experienced on-site engineers to resolve issues quickly and efficiently.
Comprehensive IT support solutions designed for fast resolution and business continuity.
Structured support from basic queries to advanced troubleshooting.
Secure remote troubleshooting and issue resolution.
Hands-on support by field engineers at your location.
Fix LAN, VPN, Wi-Fi, and connectivity issues quickly.
Install, configure, and troubleshoot business applications.
Account setup, email configuration, and access control.
| Priority | Response Time | Resolution |
|---|---|---|
| Critical | 1 Hour | 4 Hours |
| High | 2 Hours | 8 Hours |
| Medium | 4 Hours | 24 Hours |
| Low | 8 Hours | 48 Hours |
Phone, email, remote, and on-site support.
Quick issue handling and resolution.
Transparent issue tracking system.
Custom support plans for your business.
A structured workflow to resolve issues efficiently.
Raise ticket and capture issue details.
Identify root cause of the issue.
Fix the issue via remote or on-site support.
Ensure issue is fully resolved.
Close ticket with documentation and report.
Partner with Fixence Technology Solutions for Technical Support 24*7
Old No:66 (New No:111), First Floor,
MKN Road, Guindy, Chennai City
South, Tamil Nadu 600032
45, A block, 3rd Ave, Kumaran Nagar, A Block, Anna Nagar East, Chennai, Tamil Nadu 600102
